Contents
What if my alarm sounds?
Who do I call for service?
About E/One Certified Service
Service Feedback Form (if you have recently had service performed on your grinder pump)

How to Silence the Alarm
If the alarm sounds on your grinder pump, push the silence button located on the outside of the panel box. If your grinder pump is in your basement and doesn't have a separate panel box, remove the gray cover and push the silence button.

Then, call the Service Link phone number (below) to find your local service center.

You may want to print out the grinder pump user instructions and warranty information for future reference (requires Adobe Acrobat Reader):

User instructions & standard warranty information for an outdoor unit installed prior to July 2007
User instructions & standard warranty information for an indoor unit installed prior to July 2007

User instructions & standard warranty information for an outdoor unit installed after July 2007
User instructions & standard warranty information for an indoor unit installed after July 2007

Service Link
For 24-hour grinder pump service, please call (toll-free in the U.S. and Canada):

1-866-539-9803

An operator will assist you and provide you with the local number for a service center.

Certified Service Program
No one knows your grinder pump better than your Certified Service Center. Advantages of using a Certified Service Center:

• E/One-trained Certified Service Technicians — each Certified Service technician has passed an extensive examination that proves his abilities
• Up-to-Date Information — Certified Service Centers receive the latest technical news immediately
• Genuine E/One Parts — not all grinder pump parts are equal. Genuine E/One parts are engineered and manufactured to the highest standard, using the exact materials to provide the longest life possible for your pump.
• Testing equipment — Certified Service Centers have the necessary equipment to ensure your repaired pump is operating optimally

What is required to become certified?
Personnel

• Annual Evaluations — technicians must pass a rigorous examination about all aspects of grinder pump service, and must be re-certified each year.
• Level-based Certification
  Level I — field troubleshooting, site inspection, startup
  Level II — pump diagnosis, failure analysis, repair
  Level III — Certified training, the same training you receive from an E/One factory technician

Service Center

• Population knowledge — knowing where grinder pump stations are installed leads to proper service coverage
• Inventory — assurance that the common parts are always in stock, locally
• Technicians — the best people working on your pump
• Records — great records greatly help future service
• Equipment — the right tool for the right job
  

Service Feedback Form
Click here to complete the feedback form. Please complete this form ONLY if you have recently had service performed on your grinder pump.